Change my credit card information?

How to change credit card information?

Please follow these steps to update or Change credit card information:

  1. Log in to your Microsoft account.
  2. Click the payment options link at the top of the page.
  3. Follow the instructions to update your credit card/billing information, or add a new credit card.

If you receive an error message while trying to change your information, follow the troubleshooting steps found in the next section below, or you can contact Customer Support for assistance.

I receive an error while trying to update my credit card expiration date or change my credit card?

First, open your browser and go to My Account Page and sign in with your username and password. Now, check for these common reasons for errors:

change credit card information

  • There are spaces, commas or non-numeric characters in the credit card number.
    • Try this: Retype the credit card number without any spaces, commas, or other non-numeric characters.
  • The credit card may not be activated.
    • Try this: If you are using a new credit card, verify that the credit card has been activated.
  • Billing address, Name or expiration date entered incorrectly.
    • Try this: Verify that the billing address, expiration date, and name on your credit card are correct.
  • The credit card has expired.
    • Try this: Check the expiration date on your card to make sure that it’s current.
  • The credit card available balance is insufficient to cover the amount due.
    • Try this: Verify that the available balance on your credit card is sufficient enough to cover the outstanding balance you’re trying to pay.

If none of the above reasons corrected the error, these are your next steps:

  • Contact your bank to ask why authorization is failing.OR
  • Add a different credit card.

See also: – Add a new credit card to my MSN Account

Settle an outstanding balance that has been declined?

To Change credit card information Open your browser and go to My Account Page and sign in with your username and password.

Check these common causes of declined payments:

  • The credit card available balance is insufficient to cover the amount due.
    • Try this: Verify that the available balance on your credit card is sufficient to cover the outstanding balance you are trying to pay.
  • The credit card has expired.
    • Try this: Check the expiration date on your card to make sure it’s current.
  • There are spaces, commas or non-numeric characters in the credit card number.
    •  Try this: Retype the credit card number without any spaces, commas, or other non-numeric characters.
  • Billing address, name or expiration date entered incorrectly.
    • Try this: Verify that the billing address, expiration date, and name on your credit card are correct.
  • The credit card may not be activated.
    • If you are using a new credit card, verify that the credit card has been activated.

If none of the above reasons corrected the error, these are your next steps:

  • Contact your bank to ask why authorization is failing.OR
  • Add a different credit card.

If you need further assistance, please Call +1-855-785-2511 Toll Free for Customer Support and Help.

See also: – Update my credit card expiration date online at Billing Microsoft

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